Vape Made Easy returns policy, Should any part of your order be faulty in any way, please send it back to us within 30 days of your receipt, including all parts, instructions, accessories and packaging. On receipt, we will inspect the product and should the fault be confirmed, offer you either a replacement or refund.
For returns to be processed your item(s) must be unused and in the same condition that you received them. They must also be in the original packaging, including all the accessories, otherwise we cannot process the return(s)
Please contact us before sending back any item you wish to return. We would advise you to use a signed for postal service to ensure the goods are received.
All returns MUST be sent to us the retailer and not the manufacturer.
Refunds
All refunds will exclude postage fee’s originally paid
Sale/Reduced Items
No refunds are offered on sale or reduced to clear items.
Vape Store Returns Shipping ID
Vape Made Easy
1377 Gallowgate
Glasgow
G31 4EX
28 Day Warranty
- Batteries have a life span of anything from 4-6 months minding that you adhere to the suggested charging times. They are under warranty for 28 days starting from the date of receipt. This warranty is void if the unit has been broken due to mishandling and/or tampering.
- Atomizers, Coils, Tanks, Plugs & Charging Cables are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 3 days of you receiving them, we may replace them at our discretion. If an item is not returned within this time frame. We will no longer be able to accept it.
- E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty. The only exception is in the case of a manufacturing fault, or shipping error on our part, in which we will replace them.
Exchanges
We will accept your item if it has been ordered incorrectly, we will exchange any item within 7 days of purchase, failing to exchange within this time frame may result in any exchange being void. Otherwise you will be responsible for all postage and packaging returns.
Our warranty is not a guarantee and we will only cover manufacturing faults, damage wear and tear are not covered under our warranty.